Have always used Vestal for general oil change and maintenance on my vehicles. Always been pleased with service and friendliness of workers. If there was a problem with service they have always stood behind their work.
I had an appointment for a oil change at 9:' am. I left around 11:30 to 12:00 to me that was a little longer for a oil change and tire rotation when they tell you to make an appointment. It seems like the appointed time doesn't matter. Also, if you are going to have to wait that long, they should have snacks in the waiting room. All in all the staff in the service department was very friendly, so I will be taking my Buick back for other services when needed.because that means a great deal.
The staff and all the folks at Vestal are always professional, courteous, friendly and knowledgeable. They go above and beyond from the sales professionals to express lube staff. I would like to give the express lube team special acknowledgement for going above and beyond, we NEVER wait long and they always make you feel like you are their only customer!
Always friendly, willing to help, recognize face and name. I would recommend everyone to deal with Vestal and their service departments. They even make calls to make sure your vehicle is doing ok and when you are getting close to a service need.
I bought a 2005 Cadillac CTS. I talked with my salesman, Jimmy about getting the spare key and fob the day I purchased the car. Well after it taking over 2 hours to get the car inspected I forgot to mention it again. One week later I called back and asked Jimmy about it ( oh and a check engine light came on too) and he told me he that someone would be calling me the next day to talk about it. Well, no phone call and I feel like I got ripped off. I paid top dollar for this used car and since owning it I have replaced Front Lower control arms, Struts, Springs, upper control arms, brakes (the pads were ready to be metal on metal at any time). So far over 2000.00 on this car I have spent and still have a check engine light and no spare key and fob. I keep trying to call the dealership and no one seems to want to help me. They just keep trying to get me back to Jimmy, and he has been no help in the matter. So you tell me what I should do.....
Thanks Mr. Grogan for letting us know about this. We apologize for any inconvenience this may have caused you. The car you purchased was set for auction and we sold the vehicle "As Is." These vehicles do not undergo the rigorous inspection that we put on the cars we offer for sale to the public. Cars that are to be auctioned only have to pass North Carolina State inspection, which this car did. You saw the car parked in the back and made an offer and we accepted. We appreciate your coming in to the dealership and taking the time to talk with us personally and we hope we have satisfied you with the solutions we offered and in providing you the spare key you requested. Sincerely, Eddie Harvey Sales Manager Vestal Buick GMC