Communication was great from everyone at the dealership. They gave me top dollar for my two trades and was able to get me the most rebates for my new truck. Couldn't be happier about my experience with Vestal.
I dropped off my 2015 Yukon Denali to repair a noise in the steering column for the fourth time. The three previous times were under warranty, and it was earlier this year that the third service was done (just prior to the warranty expiring.told them I was extremely disappointed because I felt it had never been fixed. I disagreed because I thought it had never been fixed, but I paid for the service. The Service Rep (I can't remember his name) was extremely professional and tried his best to explain it to me. We later received a call from the Service Manager who advised that he did some checking (which I assume was at the request of the Service Rep) and ultimately GM would reimburse our money because the previous part used was recalled just after my third service. I really appreciate that they both took the time to hear my complaint and then sought out a resolution on their own, even when they didn't have to. They both went above and beyond. We always receive the best service from Vestal, which is why we purchased our new 2015 Yukon Denali and came back to buy our new 2015 Sierra 2500 HD. The staff is always friendly, professional, and helpful. Thank you!
Hello, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Everyone was very nice .I do feel like they should have went ahead and replaced the part they said they did what GMC recommended .When you sale a vehicle it should be up to the customer especially if it is still under warranty not real happy with that.
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
My family buys all their cars here. Really nice people that give you the best deal possible. Service people are great too. Friendly and very fair. They stand behind their work too. They appreciate your business and it shows. Wouldn't go anywhere else.