Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
We want all our clients to have a comfortable and stress-free experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I took my Cascada in for a tag renewal inspection. It was also time for an oil change. This was my first inspection on my 2017 Cascada so it was free. And then I was told my oil change was free. I'm not quite sure why, but I didn't argue. With an appointment I was in and out in no time And the entire visit was complementary. I could not have been happier. I love my 2017 Buick Cascada.
I took my car for a 5K oil change and tire rotation. I purchased a 2014 Buick Enclave June 2017 and have only placed 5K miles on this car. Once the tires were rotated there was a vibration in the steering, I took it back and they told me I needed 2 new tires. Evidently they had replaced 2 tires before I purchased the car. Josh Vestal split the deal with me it cost me $241.00. I have been a LOYAL Vestal customer for years and purchased several cars and have sent several people to Vestal to purchase cars but I will NEVER buy another car from Vestals. Josh said splittng the cost with me was more than satisfactory. $241.00 is not a lot of money BUT it is way too much to LOSE a customer over. I explained that I have had to defend Vestal in the presence of some of their customers but I always had positive things to say. He simply wanted to know their names. He knew I worked for Volvo and he asked me about a particular name "stating we have done everything possible to please him". that was definitely not the case in my dealing with Josh. I don't think Tim Vestal would have treated me the same.
Our experience at Vestal dealership was very pleasant. Everyone that we came in contact with was very pleasant. Enjoyed the waiting room experience with other customers. It was an all together enjoyable experience and the service was phenomenal.