Purchase experience was good. Follow up & promises were not. Was delivered without cleaning & general service. Fluids were low. Salesperson did a quick fuel fill. Was promised the original window sticker. Driver side mat was damaged(was supposed to be replaced at 1st oil change, someone cut the damaged portion off with a pocket knife), follow up by sales department has been nonexistent, unless I call.
I'm sure the service was performed well, but I was quite disappointed that I had to spend 20 minutes when I got home wiping greasy handprints from the hood, front fenders, door handles and all four wheels.
JB in the service department kept me apprised as to the repair and service that I needed and requested. I do think that for oil changes, wiper blade replacement and inspections I will use the Vestal Express shop again next time so not to bog down the service department on those items. Otherwise the service department is great to work with and are very friendly & understanding. The free rental car was a big help too.
Vestal GMC has always taken the time to discuss any problems i have with my Yukon. even though my Yukon has many miles the service dept and service mgr (Willie) keeps my Yukon ready for road trips when i need to travel. i definitely respect their decisions .
After damage to my car, I went to Vestal, got an estimate, got with my insurance company and they were able to repair my car!! It looks wonderful and the staff in the Body Shop are great!! Thanks from a very pleased customer!!