The experience was a very great one with all of the staff with there smiling faces that makes a deal go a long way when you are doing a purchase of that size, again keep doing what you are doing. Thank you !
Service work was fine.Technician told me I had a very small leak in a tire I told him I had not put any air in it since last service. He said they would patch it I agreed. Tech came back and informed me tire couldn’t be repaired. But that they sold tires I told him I was aware of that. Told him to put tire back on and I would watch it. Leak was much worse after the tire was put back on . Took it to local tire shop where it was patched and is doing fine. Funny Vestal technician said it could not be repaired and local tire shop fixed it easily. Maybe just wanting to sale tires I will not let them touch the tires on vehicle again.
Brought my vehicle in for the 5000 mile maintenance checkup. Service was performed at the Express shop AND there was "no charge" for the oil and filter service and tire rotation! Got to love that! The service departments were operating at maximum capacity ahead of the Thanksgiving holiday but me vehicle was completed almost exactly when I was told it should be!
Usually I am there 30 minutes for an oil change. This time I was there 1 1/2 hours and I arrived at 7:50 am so it took longer than usual. I have been coming since 2004 so I would still recommend Vestal to friends but this time took longer than usual.
I had an emergency come up and out did not seem to impact service. The shuttle arrived at my job to pick me up. The staff was made aware that I had a situation to handle at home and showed nothing but concern. I felt valued
The salesman ( Mike Padillo) was very patient with me allowing me to drive one car twice to evaluate how it drove the second time. He was very conscious of my privacy when talking about passwords for my account and for options like On Star. Everyone was very friendly at the dealership! Mark Clapp was of invaluable help in finding me a super deal with your dealership. Both gentlemen were a joy to work with!! I would recommend your dealership to anyone who wants friendly service and a good deal!