The last several cars I purchased were much better coordinated. I made an appointment for 4:30 to pick up the AT4-I finally got to do the paperwork at 5:45; I had to make the suggestion to walk thru the truck’s features instead of sitting around doing nothing; this was after I mentioned the truck (in the showroom) was the one I was negotiating off which the only feature that was different was taping on the door ($200) add on—when I walked in that same truck was in the showroom and I received another AT4 without the tape and was told it must have been a dealer swap and you wouldn’t deal on that truck; overall I felt like I was buying a vehicle and it wasn’t a professional experience. Honestly -if it wasn’t for your selection I would have considered buying it elsewhere. To be fair, your sales manager did save the sale-I originally was going to buy a Denali but before buying the truck I test it again and did not like the ride, he suggested the AT4 and it was a much better ride and was very knowledgeable about the trucks. I don’t want this to come across as totally negative because Jay was very pleasant but the overall experience felt like the way dealerships used to sell vehicles—the numbers game didn’t feel clean and the delivery was slow—-just so you know my son bought an AT4 bought one 3 days after I did and the delivery process was slow also.
Brought a brand new 1K mile vehicle in for a water leak. After having my truck for a week, I was informed that the repair was completed and the vehicle was clean and ready to pick up. Upon arriving at the dealership, I found my truck on the lot with scratches down the drivers door, across the drivers mirror and long scratches across the top of the cab. There were boot prints on the drivers seat, a floor mat in the bed along with some random spare parts. The shop foreman was not concerned about the damage or condition of my "clean" brand new truck. Vestal agreed to re-clean the vehicle and polish the scratches. Vestal never took ownership of the damage and condition of my truck. They acted like they were doing me a favor by repairing the damage and blamed it on the offsite repair facility they took the truck to. Very disappointed in the attitude of the shop foreman and sales manager.
I told them my tire was leaking but I did not see a nail. It was written on my work order to check for one. I did not see it in my bill so I asked why not. They said the tech cannot find the leak. I had to fill the tire up to drive to the dealership. One day later and I am down 10 lbs. I used soap and water to locate and patched it myself. They either didn’t look and didn’t do a complete job.
Very efficient and professional service. Completed my oil change, tire rotation, and recalls in a timely fashion. However, I would recommend that the dealership have the customer's vehicle parked in a convenient place for pick up or have it parked in an easily seen parking space.