Our sales consultant, Jordan, was very knowledgeable and made the buying experience enjoyable. During the process we discovered my purchase was his first sale which I would have never guessed as he was very confident and was able to answer many of my questions without hesitation. I am glad I chose Vestal for my GMC Acadia!!
Vestal GMC and Willie the service MGR has always taken care of my needs on my Yukon. the last project was the replacement of the oil pump which was a major concern. I trust Vestal mechanics to handle repair in a professional manner.
Was told that I couldn't get my tires rotated (3500 HD Denali) since I have aluminum wheels and GM has issued a service bulletin not to rotate them anymore. Apparently the demounting/mounting machine was damaging too many wheels. Was advised that I could take it to an 'actual truck shop' where they have the proper equipment or simply let them wear out and replace the tires as needed. After discussion with the service manager, tires were rotated (at least in some fashion) as there seems to be another procedure. I expect much more professional service. I can get this level of service from Jiffy Lube. I expect a GM service dept to have the proper equipment, training, and skills to handle service of GM vehicles - especially minor service tasks. This is the 2nd time I've been disappointed by Vestal service. I hope you get the dept straightened out. For me customer service is a big deal. Don't jeopardize future sales with poor service.
My car needed routine maintenance and a state inspection. Everything was accomplished in a timely manner while I waited in a clean, comfortable waiting room. I always use Vestal Buick for my car needs.
I realize that we have bought 7 cars from Vestal and we know the owner, but we never expect special treatment. Every time I need work done on my car, they make arrangements for a loaner without me asking. I really appreciate that more than you can imagine. The entire staff is courteous without fail and it is clear that everyone is trying their best to provide the best service possible at all times.