I bought a used 2013 Chevy Cruz and was having problems with the MyLink/radio cutting off. I contacted Mike Padillo, my sales person, and he worked with me to get the car in the shop and have a loaner while it was being repaired. I greatly appreciate Mike's hard work - and the folks in the garage - in getting my vehicle fixed.
Body shop people were very friendly and helpful. They had to order the parts for my car-my car got side swapped by some drunk on Bus. 40. When I brought my car over to be repaired I was told not to worry about anything and that my car would look like new again. I was given a loaner to drive while repairs were being done.
Took Yukon to repair the rear defrost cord which had become loose. I knew I was close to the 12 month warranty and learned that it had passed 3 days prior. Was very disappointed that the repair was not completed under warranty....I had only used the warranty for one other minor issue 8 months prior. When I expressed my concern at pick-up, the service person told me that someone would call me the next day. Two days later and no one has reached out. I'm sharing my story with local friends and I will shop elsewhere for my next GMC.
Hi, we regret to hear that you had this experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Vestal Buick GMC (336) 310-6018
I live out of town in Matthews, NC, just south east of Charlotte and wanted an AWD Acadia Denali in Black. The only dealer that had the car I wanted was Vestal. So I contacted their internet sales department and worked with Jesy to find the car that I wanted and kick the process off. Jesy then passed me on to Mike and Nikki to finish the sale and get the financing. I have to say that all three were super helpful. Mike went out of his way to make sure that anything that I could do prior to coming was done so that all that I needed to do when I got there was sign the paperwork. I would definitely recommend Vestal!