Went to express lube center for an oil change, lube and tire rotation. Staff was friendly and accommodating, however, due to the volume of work they were handling it took approx an hour and a half for the work to e done. You could tell the staff was working as quickly as possible to deal with the work. They simply needed more help.
I had to have a new key made to my Lacrosse because the button to lock the car broke. I could unlock it but not lock it. I had to buy a new one and have it reprogramed. The was no delay in getting to work on it .
I had a service tech tell me that my $200 tires on my leased 2017 AWD Acadia with 22,000+ miles will need to be replaced. I felt this to be a scam to have bee but tires when mine still have about 40,000 miles left. I feel like your oil change shop has lost their customer service touch and are money hungry. My son and daughter both had a similar experience lately and we will most likely go elsewhere for our service.