Service went well. The bad this is loaner car smelled so bad of smoke. As a non smoker that���s the worst and would like the loaner to be more like what I drive a full sized truck. I asked for hand car wash and then was told they couldn���t because person quit. The ran through laser wash and truck still looked the same. Every time I come the wash you pay for or the person quit. We own an Acura and very time they do service on ur suv they wash it for free.